Lisa Sargent

Meet Lisa Sargent, Operations Manager | Sales & Customer Care

As Operations Manager for Historic Lutz Cemetery, Lisa Sargent oversees the cemetery's day-to-day operations and serves as the primary point of contact for families seeking burial and cremation options, pre-planning assistance, and cemetery services.

Lisa manages sales and customer care, guiding families through each step of the process - from their first inquiry and cemetery tour to selecting burial or inurnment rights, arranging services, and coordinating details necessary to carry out their wishes. She works closely with cemetery staff, funeral home staff, and other parties to ensure services are handled professionally, respectfully, and with careful attention to detail.

An important part of Lisa's role is supporting families during times that can be both emotional and unfamiliar. Known for her patient, thoughtful, and caring approach, Lisa takes the time to listen, answer questions, explain available options clearly, and allow families to make decisions at a pace that is comfortable to them. Her approach to cemetery sales is centered on service rather than pressure.

In her operational role, Lisa helps coordinate staff, grounds activities, cemetery services, scheduling, family requests, and the day-to-day responsibilities of maintaining an active cemetery. She works closely with the Director of Development and cemetery leadership to ensure that operational needs remain aligned with Historic Lutz Cemetery's long-term mission and standards of care.

Lisa also assists with community programs, veteran remembrance initiatives, educational activities, and special events that connect Historic Lutz Cemetery with the community it has served since 1911.

For Lisa, excellent cemetery care begins with taking care of people - listening carefully, communicating clearly, and making sure every family feels respected and supported.